Shipping Policy

Shipping & Handling

At Book Aura, we take pride in crafting each product with care. Here's what you need to know about our shipping and handling processes:

Order Processing: Please allow 7-10 business days for us to process your order. This timeframe is essential as we meticulously handcraft each item. Note that this processing time does not include shipping duration.

Shipping Methods:

  • Domestic Orders (US): Enjoy complimentary First-Class Mail® shipping, estimated to arrive within 15-21 business days.
  • International Orders: Benefit from free DHL Express shipping, typically arriving within 15-21 business days. Please note that actual delivery times may vary based on your location.

Free Shipping: Orders surpassing our specified minimum value 30$ qualify for free shipping. Orders below this threshold will incur a flat shipping rate displayed during checkout.

Unfortunately, we cannot ship to US Military APO/FPO addresses at this time.

Order Tracking

Upon order placement, you'll promptly receive a confirmation email detailing your purchase. You have a 24-hour window from your order time to make any cancellations or modifications. After this period, orders proceed to processing and cannot be changed. Once your order ships, you'll receive a separate Shipping Confirmation email with tracking details.

Encounter any tracking issues? Contact us at infor.bookaura@gmail.com for assistance.

Delivery Issues

  • Incorrect or Incomplete Addresses: Ensure your shipping details are accurate during checkout. We are not liable for lost or returned packages due to inaccurate or incomplete addresses, or if marked "unclaimed" or "return to sender."

  • Package Redirection: We are unable to redirect packages post-shipment. Book Aura is not responsible for any subsequent loss, theft, or damage resulting from redirected packages.

  • Free Shipping Promotions: During "free shipping" offers, orders refunded due to incomplete or unknown addresses will have deductions for actual shipping and handling costs incurred.

  • Lost Packages: Notify us within 10 days of your estimated delivery if your package goes missing. We'll assist in locating it or arranging a reshipment or refund.

Import Duties & Taxes

 Book Aura is not responsible for destination country taxes, duties, or customs fees. Customers are responsible for any taxes, duties, or customs fees upon arrival in their country. We recommend contacting your local customs office for information on potential charges.

Returns Process

You may return most new, unopened items within 30 days of delivery for store credit, with proof of purchase. However, please note the following exceptions:

  • Items showing signs of wear, improper use, or damage are not eligible for return.
  • Items must be returned in their original packaging.
  • Returns beyond the 30-day period will not be accepted.

Return Processing: Expect returns to be processed within 14 business days of receipt, with email notification upon completion.

Return Shipping Costs: Customers are responsible for return shipping, unless the item is defective or incorrectly shipped by Book Aura. In such cases, we'll provide a prepaid return label.

Defective/Incorrect/Damaged Items

For any issues with faulty, incorrect, or damaged items, reach out to Book Aura Customer Support within 14 days of delivery. Provide your order number and relevant details for swift resolution.

Missing Items or Packages

Contact our Customer Support team within [Number] days of your expected delivery date if items are missing or marked as delivered but not received. We'll investigate and assist accordingly.

Thank you for choosing Book Aura! We're committed to offering exceptional service and a seamless shopping experience. Should you have any questions about our shipping policy, feel free to reach out to us.