Return & Refund Policy
CONTACT US
If you have any questions regarding our policy or wish to request a refund, please don't hesitate to contact us at infor.bookaura@gmail.com. Your satisfaction is our priority, and we are dedicated to promptly addressing your needs.
What is the return timeframe?
You have a 7-day window from the date of delivery completion to initiate a return. Orders beyond this period are considered accepted, and refunds are not possible.
Who covers the return shipping costs?
Contact us via email at infor.bookaura@gmail.com, and we'll gladly arrange a replacement item at no extra charge.
When can I request a refund?
At Book Aura, we guarantee the quality of our products. Should you receive a defective, broken, or incorrectly described item, we will strive to facilitate a refund.
Under what conditions can products be refunded?
Returned items must not exhibit signs of wear or washing, alterations, or defects unless attributed to our fault. They must also retain original tags and not have easily fixable issues like redundant threads.
What evidence is required for a refund claim?
If you're dissatisfied with your purchase, please provide one of the following proofs in your email: the shipping label outside your package, proof of defective items, or screenshots of previous emails from us.
How is the refund request processed?
Customers can email their Refund Inquiry to infor.bookaura@gmail.com along with required documentation. Expect a response within 2-3 business days regarding eligibility for our Refund Policy, with further instructions based on individual circumstances.
Is contacting Book Aura necessary before requesting a refund?
Absolutely. Refunds are contingent upon confirmation of eligibility from us. Please reach out for any issues regarding shipping delays or defective items.
Where should I return the item(s)?
After receiving confirmation of your Refund Request from us, refrain from automatically returning the package. Instead, reply to our email with the Tracking Number from the chosen carrier for return shipment.
When will I receive the refund?
We'll notify you once your refund has been successfully processed. Allow 5-14 business days for the refund to reflect in your account. Upon receiving your refund request, we'll email you to confirm before issuing the refund.
What should I do if no refund transaction appears in my bank account?
If you haven’t received your refund yet, check your bank account and contact your credit card company. If the issue persists, contact us at infor.bookaura@gmail.com. Please allow up to 24 hours for our response.