Exchange and Cancellation Policy
EXCHANGE AND CANCELLATION POLICY
At Book Aura, we understand that preferences can change, and we’re here to assist you. However, due to the personalized nature of of our handcrafted books, exchanges are possible under specific conditions:
- Timeframe: You have a 24-hour window from your purchase time to request an exchange.
- Order Status: The order should not have entered production. You can verify this by checking your order status through your account or reaching out to Customer Support.
- Eligible Changes: Exchanges are limited to adjustments in the following areas: Personalization details: If there’s an error in personalization (like a name or inscription), corrections can be made within the initial 24 hours.
- Book Variant (if applicable): For books with different variants (like cover colors), you can request a change within the stipulated timeframe.
How to Request an Exchange:
Contact our Customer Support team at infor.bookaura@gmail.com within 24 hours of placing your order. Please include your order number and the specifics of the exchange you wish to make.
Cancellation Policy
We understand that circumstances may shift. You can cancel your order at no cost within 24 hours of placing it.
How to Cancel an Order:
Email our Customer Support team at infor.bookaura@gmail.com within 24 hours of placing your order, ensuring your order number is included.
Important Notes:
Orders cannot be altered or canceled after 24 hours or once they have entered production. Returns of items ineligible for exchange under this policy will not be processed. Contact Us
If you have any questions or need clarification about our Exchange and Cancellation Policy, feel free to reach out to our helpful Customer Support team at infor.bookaura@gmail.com.